Refund & Reprint Policy
Last updated: 11 September 2026
Everything we print is made to order for your brand, so we can't take items back because you've changed your mind. But if we've made a mistake, we'll put it right. This policy is part of our Terms of Use & Sale and doesn't affect your rights under Nigerian consumer protection law.
If we got it wrong, we'll fix it
We'll reprint the affected items at no cost, or, if a reprint isn't possible or you'd prefer it, refund what you paid for those items, when:
- the finished job doesn't match the proof you approved (wrong text, layout, size or finish)
- there's a printing or finishing defect, such as smudging, misalignment, peeling lamination or poor cutting
- items were damaged while in our care, or packed by us so poorly that they were damaged in transit
- you received fewer items than you paid for (we'll print the balance or refund the difference)
What isn't covered
- Mistakes that were in the proof you approved, such as spelling, phone numbers, names or dates
- Poor results from low-resolution or non-print-ready artwork you supplied after we flagged it
- Small colour differences between your screen and the printed job, or between print runs
- Change of mind, or an order that's no longer needed, once production has started
- Damage caused after delivery or collection, including by storage or handling
How to report a problem
- Tell us within 48 hours of delivery or collection.
- Send photos of the problem, your name and the order details by WhatsApp to 0707 095 2864, or by email to contact@tshbranding.com.
- Keep the items (and the courier packaging, if it arrived damaged) until we've agreed a solution. We may ask to see or collect them.
We'll reply within 2 working days and agree the fix with you.
Cancelling an order
- Before production starts: we'll refund your deposit, less the cost of any design work done or materials already bought for your job.
- After production starts: orders can't be cancelled, because the items are made specifically for you.
How refunds are paid
Agreed refunds are paid by bank transfer to the account the payment came from, within 10 working days of our agreeing the refund.
Delivery problems
If a courier delivery arrives damaged, open it in front of the rider where you can, take photos, and tell us within 48 hours. We'll raise it with the courier and make sure you're not left out of pocket for damage that wasn't your fault.
Questions
Talk to us before you order if anything is unclear. Email contact@tshbranding.com or call / WhatsApp 0707 095 2864.